About Us
Why Choose Us
Our Story
For over 30 years, Joyco has been a trusted partner in bringing high-quality products from around the world to the mass retail market. Our journey began with a simple vision: to bridge the gap between international suppliers and local retailers, providing consumers with access to the finest products from overseas. Over the decades, we’ve built a reputation for excellence by traveling the globe to hand-select the best products that meet our stringent quality standards. From sourcing to shipping, we handle every step of the import process with care and attention to detail, ensuring that our products arrive at your doorstep in perfect condition.
Our Values
Quality
We are committed to sourcing only the finest products that meet our high standards.
Integrity
We build trust with our partners and customers through transparent and ethical business practices.
Innovation
We stay ahead of the curve, continuously seeking new and better ways to serve our customers.
Customer-centric
We put our customers at the heart of everything we do, ensuring their needs are always met.
Our Mission
At Joyco, our mission is to be your gateway to mass retail, connecting you with the finest FMCG products from around the world. We’re dedicated to:
- Sourcing the highest-quality products that meet the evolving needs of consumers
- Building strong relationships with international suppliers and local retailers
- Providing exceptional customer service and support
- Continuously improving our processes to ensure efficiency and reliability
We are proud to have served the FMCG industry for over 30 years and look forward to many more years of bringing joy and value to our customers and partners.
Our Process
Step1: Product Sourcing
- Identify potential suppliers overseas through trade shows, online marketplaces, or industry connections
- Research suppliers' reputation, quality, and pricing
- Negotiate prices, payment terms, and other conditions
Step 2: Product Selection
- Choose products that meet company standards and market demand.
- Ensure products comply with local regulations and safety standards.
- Select products that fit the company's brand and marketing strategy.
Step 3: Order Placement
- Place orders with selected suppliers, specifying product quantities, packaging, and shipping details
- Confirm orders and ensure suppliers understand requirements
Step 4: International Shipping
- Arrange for transportation from the supplier's location to the company's warehouse
- Choose a shipping method (air or sea freight) based on cost, time, and product requirements
- Ensure proper documentation, insurance, and customs clearance
Step 5: Customs Clearance and Importation
- Clear customs and comply with local regulations and taxes.
- Pay duties, taxes, and other importation fees.
- Obtain necessary permits and certifications.
Step 6: Warehousing and Storage
- Store products in a secure, climate-controlled warehouse.
- Manage inventory levels and track product movement.
- Ensure proper product handling and storage.
Step 7: Order Fulfilment
- Receive orders from chain stores and process them efficiently.
- Pick, pack, and ship products to stores according to their requirements.
Step 8: Sales and Marketing
- Promote products to chain stores through sales teams, marketing campaigns, and trade shows.
- Build relationships with store buyers and category managers.
- Provide product information, demos, and support.
Step 9: Returns and Warranty Management
- Handle returns, damaged products, and warranty claims efficiently
- Process refunds or replacements according to company policies.
Step 10: Continuous Improvement
- Monitor the entire process, identifying areas for improvement
- Optimize sourcing, logistics, and sales strategies based on market trends and customer feedback.
